1. Definitions

• Company: Freight My Car, together with its affiliates, directors, employees, agents, subcontractors, and authorized representatives.
• Customer: The individual or legal entity contracting the Company's services, including their representatives, agents, shippers, consignees, importers, exporters, beneficial owners, and any associated third parties acting on their behalf.
• Third-Party Providers: Entities engaged by the Company for logistics, carriage, warehousing, customs clearance, inspection, or freight forwarding by sea, air, or land.
• Documentation: All data, declarations, and materials provided by the Customer, whether electronic or physical, required to perform the services.
• Services: Any service offered by the Company, including vehicle freight, customs clearance, documentation, warehousing, inspection, Carnet facilitation, and related logistics.

2. Governing Law and Jurisdiction

• Federal Law No. 26 of 1981 (Maritime Law) – for sea freight
• UAE GCAA regulations and Montreal Convention 1999 – for air freight
• UAE Land Transport Law and Commercial Transactions Law – for inland transport
• UAE Civil Code (Federal Law No. 5 of 1985) – for all contractual obligations and disputes
• Where any mandatory international convention or mandatory provision of UAE law applies to a shipment, that convention or provision prevails to the extent of any inconsistency with these Terms.
• Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in the Emirate of Dubai.

3. Scope of Services

• The Company provides transport logistics for vehicles by air, sea, and land from the UAE to international destinations. Services may include customs clearance, documentation, warehousing, inspection coordination, loading, and delivery.
• The Company acts as a freight broker and logistics coordinator. Where it arranges carriage, warehousing, or clearance through Third-Party Providers, it does so as the Customer's agent in arranging such services, and not as the carrier or warehouse operator itself.
• The Company reserves the right to refuse, suspend, cancel, re-route, or delay a shipment in cases of legal or regulatory non-compliance, safety or security concerns, incomplete documentation, sanctions exposure, or unpaid dues, without liability to the Customer.

4. Customer Responsibilities

• Provide accurate, complete, and timely documentation as required under UAE law and the laws of the destination and transit countries, and warrant the truth and accuracy of all such documentation.
• Ensure the vehicle is legally owned, free of any lien, finance, fine, or encumbrance, and lawfully exportable.
• Ensure the vehicle is in a condition suitable for international transport.
• Remove all personal effects and declare in writing any non-standard, hazardous, or restricted items in or with the vehicle.
• The Customer loads any personal effects entirely at their own risk. The Company does not inventory, inspect, verify, insure, or accept responsibility for personal belongings placed inside the vehicle, whether declared or undeclared, and is not liable for theft, loss, customs seizure, or damage to any such belongings. The Customer remains responsible for any fine, penalty, or delay arising from undeclared or prohibited items.
• Comply with all applicable UAE and international sanctions, embargoes, prohibitions, and customs restrictions.
• Pay all fees, charges, and dues in full and on the dates invoiced.
• Any inaccuracy, omission, delay, or non-compliance by the Customer that results in delay, penalty, seizure, fine, demurrage, storage, re-routing, or cancellation shall be at the Customer's sole cost and risk, and the Company shall bear no liability for such outcomes.

5. Vehicle Condition at Collection

• Unless otherwise recorded in the Company's inspection report, photographs, or collection receipt, the vehicle is deemed to have been collected with ordinary wear and tear, existing cosmetic imperfections, and in mechanically operable condition.
• The Customer acknowledges that minor chips, scratches, dents, stone marks, paint defects, wheel marks, interior wear, and age-related deterioration may exist prior to collection. Any claim relating to pre-existing damage or to wear and tear is excluded.
• The Company's collection records, where taken, are the agreed reference for the vehicle's condition at handover.

6. Third-Party Engagement and Liability

• The Company is entitled to engage Third-Party Providers for handling, carriage, warehousing, inspection, and clearance, on the standard terms and conditions of those providers.
• The Company is not responsible for the acts, omissions, negligence, delays, or defaults of any Third-Party Provider, beyond the extent that liability cannot legally be excluded under applicable UAE law. Where recovery is permitted by law, any liability of the Company is limited to the amount actually recoverable by the Company from the relevant Third-Party Provider.
• As a courtesy and without assuming liability, the Company may assist in forwarding a claim to the relevant Third-Party Provider but does not guarantee any outcome.

7. Insurance Coverage

• Insurance is not included in any service unless expressly requested by the Customer in writing and confirmed in writing by the Company, with the applicable premium paid in full in advance.
• Where arranged, insurance is provided by approved insurers licensed in the UAE and is subject entirely to the terms, exclusions, deductibles, and conditions of the relevant policy. The Company is not the insurer and is not liable for the conduct, solvency, or claims decisions of any insurer.
• In the absence of confirmed and paid insurance, the Customer assumes all risk of loss, damage, theft, or deterioration to the vehicle from the moment of collection until final delivery.

8. Limitations of Liability

To the maximum extent permitted by UAE law, the Company shall not be liable for any loss, delay, damage, cost, or failure to perform arising out of or in connection with:

• Force majeure events (including weather, natural disaster, fire, pandemic, political unrest, war, terrorism, civil disturbance, port congestion, carrier or airline disruption, or strikes).
• Acts, omissions, decisions, inspections, seizures, or delays of any government, customs, port, or regulatory authority.
• Pre-existing vehicle conditions, including mechanical, electrical, structural, or cosmetic defects, fluid leakage, battery drainage, or fragile or non-standard components.
• The acts or omissions of any Third-Party Provider, or any period during which the vehicle is in the possession or control of a Third-Party Provider.
• Inaccurate, incomplete, or late documentation or instructions from the Customer.
• Save where insurance has been arranged and paid for, and subject to any mandatory international convention or mandatory provision of UAE law, the Company's total aggregate liability for any and all claims arising from a shipment shall not exceed the total freight charges actually paid by the Customer for that shipment.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from the Company's gross negligence or wilful misconduct.
• The Company shall under no circumstance be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of use, diminution in value, or loss of opportunity, whether or not foreseeable.

9. Transit Times and Schedules

• All transit times, estimated arrival dates, sailing schedules, flight schedules, customs clearance times, and delivery dates are estimates only and are not guaranteed.
• The Company is not liable for any delay arising from operational requirements, customs examination, port or terminal congestion, weather, mechanical or vessel issues, airline or shipping-line schedule changes, strikes, or any event beyond its reasonable control.
• No delay entitles the Customer to cancel, withhold payment, or claim compensation.

10. Customs Duties, Taxes, and Destination Charges

• Unless expressly agreed otherwise in writing, all import duties, VAT, GST, customs taxes, environmental levies, inspection fees, registration costs, port charges, destination handling charges, demurrage, and governmental fees at the origin, transit, or destination are solely the responsibility of the Customer.
• The Company's quotation covers only the services expressly stated in it and excludes all such third-party and governmental charges unless itemised in writing.

11. Claims Process

• Any claim must be notified in writing within seven (7) calendar days of delivery (or, where the vehicle is not delivered, within seven (7) calendar days of the date the Customer became, or should reasonably have become, aware of the relevant event).
• Claims not notified within this period are waived and time-barred to the fullest extent permitted by law.
• A valid claim must be supported by the delivery inspection report, dated photographs, and a written account of the loss or damage. Claims unsupported by such evidence will not be entertained.
• Where a Third-Party Provider is involved, the Company may assist in forwarding the claim but assumes no liability for, and gives no guarantee as to, its outcome.
• Submission of a claim does not entitle the Customer to withhold, set off, or delay payment of any sum due to the Company.

12. Refund & Cancellation Policy

• Cancellation requested within 24 hours of booking acceptance may be eligible for a refund less an administrative charge of USD 250, provided no Third-Party Provider services have been engaged.
• Urgent bookings, and bookings involving confirmed shipping-line or airline contracts, are subject to the applicable cancellation or penalty charges of those providers plus a USD 250 administration fee.
• Where the vehicle has been collected and moved to a warehouse, applicable trip/transport charges and a USD 250 administration fee apply.
• No refund is available once export processing, document issuance, customs clearance, or carriage has commenced.
• The Customer remains liable for all non-refundable Third-Party Provider fees incurred on the Customer's behalf, regardless of cancellation.

13. Sanctions and Compliance

• The Company may refuse, suspend, or terminate any service where it reasonably believes the shipment, the vehicle, the Customer, or any related party may breach international sanctions, export-control laws, anti-money-laundering regulations, or any governmental restriction.
• The Customer warrants that it, the vehicle, and all beneficial owners are not subject to any such sanction or restriction, and shall indemnify the Company against any loss, penalty, or cost arising from a breach of this warranty.
• Any sums paid in respect of a shipment refused on these grounds are subject to deduction of all costs and charges already incurred.

14. Electronic Communications

• The Customer agrees that instructions, approvals, quotations, invoices, acknowledgements, and contractual communications exchanged through email, WhatsApp, SMS, or other electronic platforms constitute legally valid communications and may be relied upon by the Company.
• The Customer is responsible for the security of its own accounts and devices used for such communications.

15. Currency, Tariffs, and Quotation Validity

• Freight quotations are based on the exchange rates, carrier tariffs, fuel surcharges, and governmental charges applicable on the date of quotation.
• The Company reserves the right to revise a quotation before booking confirmation where any of these costs materially increase.
• Once a booking is confirmed and accepted, the agreed price stands save for third-party or governmental charges expressly stated to be payable at cost.

16. Automatic Acceptance of Terms

• By submitting a booking, making any payment (partial or full), or engaging the Company in any written or digital form, the Customer is deemed to have read, understood, and accepted these Terms in full. These Terms are legally binding without any further signature or written confirmation.

17. Updates to Terms

• The Company may amend these Terms at any time. Amended Terms are published on the Company's official website and apply to all bookings made after the date of publication. The Customer is responsible for reviewing the current Terms before each booking.

18. General Provisions

• Additional charges: Any additional charges raised at the origin port, transshipment point, or destination by shipping lines, airlines, ports, customs, or freight operators (including demurrage, detention, storage, inspection, and handling) are billed directly to and payable by the Customer.
• Indemnity: The Customer shall indemnify and hold the Company harmless against all claims, fines, penalties, duties, losses, costs, and expenses (including legal costs) arising from the Customer's breach of these Terms, inaccurate documentation, unlawful or non-compliant cargo, or any third-party claim relating to the shipment.
• Force majeure: The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control.
• No waiver: The Company's failure to enforce any provision is not a waiver of that or any other provision.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• Entire agreement: These Terms constitute the entire agreement between the parties and supersede all prior communications, representations, or understandings. No verbal statement, representation, estimate, marketing material, or employee communication varies these Terms unless expressly agreed in writing by an authorised director of the Company.

19. Mode-Specific Conditions

a. Air Freight

• Air freight shipments are subject to airline operational requirements, including palletisation, aircraft weight and dimension restrictions, security screening, dangerous-goods regulations, and flight substitutions. The Company is not liable for operational changes, restrictions, or refusals imposed by airlines.

b. Sea Freight

• The Company is not liable for damage arising from vessel movement, sea conditions, condensation, salt exposure, container sweating, or shifting of cargo caused by force majeure or carrier handling, except to the extent caused solely by the Company's proven negligence.

c. Land Transport

• Road transport is subject to traffic conditions, border procedures, weather, governmental inspections, and road restrictions. All delivery dates for road transport are estimates only and are not guaranteed.

20. Carnet de Passage Service

• The Company facilitates Carnet de Passage en Douane (CPD) documentation through authorized authorities such as ATCUAE for Customers intending to drive their vehicles temporarily across international borders.
• The Customer is solely responsible for providing accurate documentation and for complying with all road traffic, insurance, and customs laws of every country visited.
• The CPD service is subject to approval by national and international authorities. The Company acts only as a facilitator and is not liable for any rejection, delay, condition, or revocation of issuance.
• The Customer shall pay all Carnet deposits, processing charges, and government fees in accordance with ATCUAE regulations.
• Failure to re-import the vehicle or to return/discharge the Carnet as required by foreign or UAE authorities may result in forfeiture of deposits, claims, customs duties, and penalties, for which the Customer bears full and sole responsibility, and against which the Customer shall indemnify the Company.

21. Pre-Purchase Car Inspection Service

• The Company offers visual and technical vehicle inspections on behalf of buyers assessing a vehicle located in the UAE.
• An inspection is a non-invasive visual assessment only. It is not a mechanical warranty, a guarantee of future performance, or a confirmation of accident history, flood history, odometer accuracy, title authenticity, or legal ownership.
• The inspection scope covers observable body condition, paint, interior, and basic engine and underbody checks. It excludes road testing, disassembly, diagnostic scanning, or mechanical certification unless expressly agreed in writing.
• Reports reflect only the observable condition and information available at the time of inspection. The Company is not liable for latent, hidden, or subsequently arising defects, nor for the accuracy of information provided by the seller.
• Inspection reports are advisory only and do not constitute a warranty, guarantee, or representation as to the vehicle's quality, roadworthiness, history, or authenticity. The Customer's decision to purchase is made entirely at the Customer's own risk.
• Full payment is required before scheduling. Inspection slots are subject to availability and seller cooperation.

22. Warehouse Storage Service

• Vehicles delivered to the Company's facility in preparation for export receive 7 calendar days of complimentary storage from the date of warehouse delivery, provided the vehicle is shipping-ready.
• From Day 8, a storage fee of USD 25 per day applies until the vehicle is shipped or collected.
• Where a vehicle has arrived at destination or is otherwise available for collection, and the Customer fails to collect it within 72 hours of notification of availability (except where prevented by customs or governmental procedures), all storage, detention, parking, demurrage, handling, and related charges are borne by the Customer.
• The facility provides secure storage with 24/7 surveillance. Optional services (trickle charging, car covers, periodic starts) are available on request at additional cost. The Company does not guarantee against, and is not liable for, deterioration arising from storage, including battery drainage, flat-spotting, fluid issues, or environmental effects, unless covered by a separate written service agreement.
• Any vehicle remaining uncollected for more than thirty (30) days after written notice may be treated as abandoned, and the Company may exercise all rights available under applicable UAE law to recover outstanding charges, including sale of the vehicle where legally permitted.
• All charges must be cleared in full before any vehicle is released. The Company is entitled to retain possession of the vehicle until full payment is received.

23. Mechanical Failure, Leakage, and In-Transit Defects

• The Customer warrants that the vehicle is mechanically sound, free of leaks, and fit for international transport at the time of collection.
• If, at any point during handling or air, sea, or land movement, the vehicle develops or is found to have any mechanical failure, fluid leakage (including fuel, oil, coolant, brake, or hydraulic fluid), electrical fault, or any condition that renders it unsafe, non-compliant with carrier or port requirements, or a risk to the vessel, aircraft, vehicle, cargo, or personnel, the Company and/or the relevant carrier may immediately halt, suspend, or remove the vehicle from the shipment without liability to the Customer.
• All resulting costs — including but not limited to de-stuffing, re-handling, storage, transport to and from a repair facility, the repair or rectification work itself, re-inspection, and re-booking of carriage — shall be billed directly to and payable by the Customer, together with a Company service and coordination charge of USD 250.
• The vehicle will not be re-introduced to the shipping process until it has been rectified to the satisfaction of the Company and the relevant carrier, and until all related charges, including the USD 250 service charge, have been paid in full.
• The Company shall not be liable for any delay, missed sailing or flight, demurrage, or consequential cost arising from such failure, leakage, or defect, all of which are at the Customer's risk.

24. Payment Terms and Conditions

By submitting a booking or payment, the Customer agrees to the following:

a. Accepted Payment Methods

• Credit/Debit Cards: Visa, Mastercard, and other UAE-authorized networks
• Bank Transfer: to Freight My Car's designated UAE business account
• Cash: accepted in AED only, within UAE legal limits

b. Timing and Finality of Payment

• Payment must be made in full before dispatch, customs, or delivery, unless otherwise agreed in writing.
• Upon completion of the contracted service, the service is deemed satisfactorily performed and accepted, save for any valid claim properly notified under the Claims Process section.

c. Refunds

• No refunds are due once a unit has shipped or a service has been completed, save as expressly provided in the Refund & Cancellation Policy section.
• Any overpayment is returned as a credit note valid for 12 months.

d. Credit Card Payments and Disputed Charges

• All card payments are processed for services duly arranged and rendered.
• Where the Customer initiates a chargeback or payment reversal in respect of services properly provided, the Customer shall remain fully liable for the underlying sums together with all associated costs, and the Company reserves the right to recover those amounts and to pursue all available legal remedies for any unjustified or fraudulent chargeback.

e. Outstanding Sums, Set-Off, and Lien

• All sums are due without deduction, set-off, or withholding.
• The Company has a general and particular lien over any vehicle, documents, cargo, or property in its possession for all outstanding sums owed by the Customer, whether relating to the current shipment or any previous transaction, and may retain or, where legally permitted, sell such property in accordance with applicable UAE law to recover those sums.
• The Company may apply any payment received against any outstanding balance owed by the Customer, and may withhold release of any vehicle or document until all sums are paid in full.

f. Enforceability

• Sections 1–24 are binding upon booking confirmation, payment (partial or full), or any written or digital engagement with the Company. No separately signed agreement is required.
• These Terms are governed by UAE law and subject to the exclusive jurisdiction of the Dubai courts. The Customer agrees to comply with all applicable UAE financial, transport, and commercial regulations.