Terms & Conditions of Service

1. Definitions

• Company: Refers to Freight My Car, its affiliates, directors, employees, agents, and authorized representatives.
• Customer: Refers to the individual or legal entity contracting the Company’s services, including their representatives, agents, shippers, consignees, importers, exporters, and any associated third parties.
• Third-Party Providers: Entities subcontracted by the Company for logistics, warehousing, customs clearance, or freight forwarding by sea, air, or land.
• Documentation: All data and materials provided by the Customer, either electronically or physically, necessary for carrying out transport services.

2. Governing Law and Jurisdiction

• Federal Law No. 26 of 1981 (Maritime Law) – for sea freight
• UAE GCAA regulations and Montreal Convention 1999 – for air freight
• UAE Land Transport Law and Commercial Transactions Law – for inland transport
• UAE Civil Code (Federal Law No. 5 of 1985) – for all contractual obligations and disputes
• Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in the Emirate of Dubai.

3. Scope of Services

• The Company provides transport logistics for vehicles by air, sea, and land from the UAE to international destinations. Services include customs clearance, documentation, warehousing, inspection coordination, loading, and delivery.
• The Company reserves the right to refuse, cancel, or delay a shipment in cases of legal non-compliance, safety concerns, or unpaid dues.

4. Customer Responsibilities

• Submit accurate and complete documentation as required under UAE law and destination country regulations.
• Ensure the vehicle is legally exportable and in a condition suitable for international transport.
• Remove all personal effects and declare any non-standard cargo inside the vehicle.
• Comply with UAE and international sanctions, prohibitions, or customs restrictions.
• Pay all service fees in full and on time as invoiced by the Company.
• Non-compliance may lead to delays, penalties, or cancellation without refund, and the Company shall bear no responsibility for such outcomes.

5. Third-Party Engagement and Liability

• The Company may engage licensed third-party vendors for handling, carriage, warehousing, and clearance.
• The Company is not liable for acts or omissions of third-party service providers, including losses or delays resulting from their actions. The Customer’s recourse lies directly with such parties, although the Company may assist in claim forwarding.

6. Insurance Coverage

• Unless explicitly requested in writing and confirmed by the Company, insurance is not automatically included in any service.
• The Company may offer insurance coverage through approved insurers licensed in the UAE, subject to payment of the relevant premium and policy terms.
• In the absence of insurance, the Customer assumes all risk of damage, loss, or theft.

7. Limitations of Liability

The Company shall not be liable for any loss, delay, damage, or failure to perform arising out of:

• Force majeure events (including weather disruptions, political unrest, war, or strikes)
• Acts or omissions of government authorities, customs, or other regulatory bodies
• Pre-existing vehicle conditions, including mechanical or cosmetic defects
• Delays or damages occurring while the vehicle is in the possession or control of a third-party service provider
• Unless additional insurance coverage is purchased, the Company’s liability shall be strictly limited to the total freight charges paid by the Customer.
• The Company shall under no circumstance be liable for indirect, incidental, or consequential damages.

8. Claims Process

• Claims must be submitted in writing within three (3) calendar days of delivery.
• Claims submitted after this period will be time-barred under UAE Civil Code Article 487.
• Claims must be supported by inspection reports, photos, and written explanations.
• Where a third party is involved, the Company may assist in claim forwarding but does not guarantee claim outcomes.

9. Refund & Cancellation Policy

• Cancellations requested within 24 hours of booking acceptance may be eligible for refund minus an administrative charge of USD 250, provided no third-party services have been engaged.
• Urgent bookings and those involving confirmed shipping or airline contracts are subject to cancellation fees plus a USD 250 administration fee.
• If the vehicle is collected and transported to a warehouse, trip charges and a USD 250 admin fee apply.
• No refunds apply once export processes, document issuance, or customs clearance have started.
• The Customer agrees to cover all non-refundable third-party fees incurred on their behalf.

10. Automatic Acceptance of Terms

• By submitting a booking, the Customer agrees to these Terms and Conditions, which are deemed automatically accepted and legally binding without need for further signature or written confirmation.

11. Updates to Terms

• Freight My Car reserves the right to amend these terms at any time. Updates will be published on our official website and apply to all bookings thereafter.

12. General Provisions

• Any additional charges incurred at the port of origin or transshipment port by shipping lines, airlines, or freight operators will be billed directly to the Customer.
• The Company is not liable for delays or failures due to force majeure events.
• If any part of these Terms is found to be invalid, the remaining clauses remain in effect.
• These Terms represent the complete agreement between the Company and the Customer, overriding any prior communications.

13. Carnet de Passage Service

• The Company facilitates Carnet de Passage en Douane (CPD) documentation through authorized authorities such as ATCUAE for clients intending to drive their vehicles temporarily across international borders.
• Customers are responsible for providing accurate documentation and complying with all applicable road traffic and customs laws of the countries visited.
• The Carnet service is subject to approval by national and international authorities. The Company acts as a facilitator and is not liable for rejections or delays in issuance.
• The Customer agrees to cover all applicable Carnet deposits, processing charges, and government fees in accordance with ATCUAE regulations.
• Failure to re-import the vehicle or return the Carnet as required by foreign or UAE authorities may result in forfeiture of deposits or additional penalties, for which the Customer bears full responsibility.

14. Pre-Purchase Car Inspection Service

• The Company offers visual and technical vehicle inspections on behalf of international buyers seeking to assess the condition of a vehicle located in the UAE.
• Inspection scope includes body condition, paint, interior, basic engine and underbody checks, but excludes road testing or disassembly unless otherwise agreed in writing.
• Reports are provided based on observable conditions and available information at the time of inspection. The Company is not liable for latent defects or issues arising after inspection.
• The Customer understands that inspection reports are advisory in nature and do not constitute a warranty or guarantee of vehicle quality or authenticity.
• Full payment must be made prior to inspection scheduling. Inspection slots are subject to availability and seller cooperation.

15. Warehouse Storage Service

• Vehicles stored at the Company’s facility in preparation for export are eligible for 7 calendar days of free storage from the date of delivery to the warehouse, provided the vehicle is shipping-ready.
• From Day 8 onward, a storage fee of USD 25 per day applies until the vehicle is shipped or collected by the Customer.
• The Company offers secure storage with 24/7 surveillance. Optional services such as trickle charging, car covers, and regular starts are available upon request at additional cost.
• Vehicles stored beyond 30 days without confirmed shipping instructions may be considered abandoned and handled according to applicable UAE laws and lien enforcement procedures.
• All storage charges must be cleared before vehicle release. The Company is not responsible for deterioration resulting from long-term storage unless covered under a special service agreement.

16. Payment Terms and Conditions

By engaging with Freight My Car and submitting a booking or payment, the Customer agrees to the following:

a. Accepted Payment Methods

• Credit/Debit Cards: Visa, MasterCard, and other UAE-authorized networks
• Bank Transfers: To Freight My Car’s designated UAE business account
• Cash: Accepted only in AED and within UAE legal limits

b. Confirmation and Finality of Payment

• Once payment is made, the job is deemed complete and satisfactory.
• Payment must be made in full before dispatch, customs, or delivery, unless stated otherwise in writing.

c. Non-Refundable Policy

• No refunds or chargebacks once the unit is shipped or service is completed.
• Overpayments will be returned as a credit note, valid for 12 months.
• No cash refunds will be given under any circumstances.

d. Credit Card Payments and Chargebacks

• All credit card payments are final.
• No chargebacks or reversals will be accepted post-service.
• Freight My Car reserves the right to pursue legal action for unjustified chargebacks.

e. Enforceability of Terms

• Sections 1–16 of these Terms are automatically binding and enforceable upon: Booking confirmation Payment (partial or full) Any form of written or digital engagement with the Company
• No additional signed agreement is required.

f. Legal Enforcement

• These terms are governed under UAE law and fall under the jurisdiction of Dubai courts.
• The Customer agrees to comply with all UAE financial, transport, and commercial regulations applicable to the transaction.