Data Protection & Privacy Policy

At Freight My Car, protecting your privacy is not just a legal requirement—it is a core part of our commitment to providing a secure and seamless experience. Whether you’re visiting from the UAE, Europe, Asia, Africa, or the United States, we take great care in handling your data in accordance with all applicable regulations, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, GDPR, CCPA, and other international standards.

1. Purpose of Data Collection

We collect and use personal data solely to enhance our services and deliver a better experience. The information helps us:

  • Process your vehicle shipping requests and documentation
  • Coordinate customs clearance, transport, and tracking
  • Provide customer support and communication
  • Improve our website performance and user experience
  • Ensure legal and compliance obligations are met

We do not use your data for unsolicited marketing, nor do we sell, rent, or disclose it to unaffiliated third parties.

2. What Data We Collect

The data we collect may include:

  • Full name, contact details, and location
  • Vehicle information and service preferences
  • Communication records (emails, service inquiries)
  • Website and usage analytics (anonymized)

We do not collect or retain sensitive information such as government IDs or financial data unless specifically required by law (e.g., for customs clearance or insurance).

3. How We Protect Your Data

In compliance with UAE data protection laws and international standards:

  • We use secure servers, encryption, and access controls
  • Data is only accessed by authorized personnel for service-related tasks
  • We regularly audit and update our data security practices
  • Cross-border transfers follow lawful mechanisms such as Standard Contractual Clauses (SCCs) and data processing agreements

4. Your Rights

Depending on your region, you may have the right to:

  • Access or correct your personal data
  • Request deletion or restriction of your data
  • Object to certain processing activities
  • Lodge a complaint with a data protection authority

All requests can be made directly by contacting us at: [Insert email/contact form link]
We will respond promptly and in full accordance with applicable UAE or international data laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfill our services or legal obligations. Once the purpose is complete, your data is securely deleted or anonymized.

6. International Visitors

Although our data processing is based in the UAE, we recognize and respect the data protection expectations of international users. We strive to ensure:

  • GDPR compliance for EU residents
  • CCPA alignment for California users
  • Data security for clients in Asia, Africa, and other regions in accordance with local and international best practices

7. Updates to this Policy

We may revise this policy periodically to stay current with legal requirements and industry standards. Changes will be posted on this page, and material updates will be communicated where required.

Contact Us

For any privacy-related concerns or requests, please reach out to our Data Protection Officer:
privacy@freightmycar.com

We collect and use personal data solely to enhance our services and deliver a better experience. The information helps us:

  • Process your vehicle shipping requests and documentation
  • Coordinate customs clearance, transport, and tracking
  • Provide customer support and communication
  • Improve our website performance and user experience
  • Ensure legal and compliance obligations are met

We do not use your data for unsolicited marketing, nor do we sell, rent, or disclose it to unaffiliated third parties.

The data we collect may include:

  • Full name, contact details, and location
  • Vehicle information and service preferences
  • Communication records (emails, service inquiries)
  • Website and usage analytics (anonymized)

We do not collect or retain sensitive information such as government IDs or financial data unless specifically required by law (e.g., for customs clearance or insurance).

In compliance with UAE data protection laws and international standards:

  • We use secure servers, encryption, and access controls
  • Data is only accessed by authorized personnel for service-related tasks
  • We regularly audit and update our data security practices
  • Cross-border transfers follow lawful mechanisms such as Standard Contractual Clauses (SCCs) and data processing agreements

Depending on your region, you may have the right to:

  • Access or correct your personal data
  • Request deletion or restriction of your data
  • Object to certain processing activities
  • Lodge a complaint with a data protection authority

All requests can be made directly by contacting us at: [Insert email/contact form link]
We will respond promptly and in full accordance with applicable UAE or international data laws.

We retain personal data only for as long as necessary to fulfill our services or legal obligations. Once the purpose is complete, your data is securely deleted or anonymized.

Although our data processing is based in the UAE, we recognize and respect the data protection expectations of international users. We strive to ensure:

  • GDPR compliance for EU residents
  • CCPA alignment for California users
  • Data security for clients in Asia, Africa, and other regions in accordance with local and international best practices

We may revise this policy periodically to stay current with legal requirements and industry standards. Changes will be posted on this page, and material updates will be communicated where required.

For any privacy-related concerns or requests, please reach out to our Data Protection Officer:
privacy@freightmycar.com