Terms and Conditions

1. Definitions

1.1 In these Terms, the following words shall have the meanings set out below.

1.2 "Company" means Freight My Car Freight Broker L.L.C S.O.C, registered in Dubai under Trade Licence No. DET962758, with its office at Office 606, Latifa Tower, Trade Center Area, P.O.Box 48889, Dubai - UAE, together with its affiliates, directors, employees, agents, subcontractors and authorised representatives.

1.3 "Customer" means the individual or legal entity contracting the Services, including its representatives, agents, shippers, consignees, importers, exporters, beneficial owners and any associated third parties acting on its behalf.

1.4 "Third-Party Provider" means any entity engaged by the Company for logistics, carriage, warehousing, customs clearance, inspection or freight forwarding by sea, air or land.

1.5 "Documentation" means all data, declarations and materials, whether electronic or physical, provided by the Customer and required to perform the Services.

1.6 "Services" means any service offered by the Company, including vehicle freight, customs clearance, documentation, warehousing, inspection, Carnet facilitation and related logistics.

1.7 "Website" means the Company's official website at www.freightmycar.com.

1.8 "Administration Fee" means the fee of USD 250 charged in the circumstances set out in Section 13.

1.9 "Vehicle" means any motor vehicle, motorcycle or other conveyance that is the subject of the Services.

2. Use of the Website

2.1 Access. These Terms also govern access to and use of the Website. By using the Website, the user agrees to these Terms.

2.2 Permitted use. The Website may be used only for lawful purposes and to obtain information about, request quotations for, and book the Services.

2.3 Prohibited conduct. The user shall not:

1. use the Website in breach of any applicable law;
2. submit false, misleading or third-party information without authority;
3. attempt to gain unauthorised access to the Website, its servers or any connected system;
4. introduce malicious code; or
5. use automated means to extract data from, or submit forms on, the Website.

2.4 Intellectual property. All content on the Website, including text, images, graphics, logos and software, is owned by or licensed to the Company and is protected by the laws of the United Arab Emirates and international treaties. No content may be reproduced, distributed or used for commercial purposes without the Company's prior written consent.

2.5 Information on the Website. Information on the Website, including transit times, cost estimates and coverage, is provided for general guidance only and does not constitute an offer. A quotation becomes binding only when confirmed by the Company in writing.

2.6 Third-party links. The Website may contain links to third-party websites. The Company has no control over and accepts no responsibility for such websites or their content.

2.7 Availability. The Company does not warrant that the Website will be uninterrupted or error-free, and may suspend, withdraw or amend the Website at any time without notice.

2.8 Liability. Subject to Section 9 (Limitations of liability), the Company shall not be liable for any loss arising from the use of, or inability to use, the Website.

3. Governing law and jurisdiction

3.1 The Services and these Terms shall be governed by the laws of the United Arab Emirates, including:

1. Federal Law No. 26 of 1981 (Maritime Law), for sea freight;
2. UAE GCAA regulations and the Montreal Convention 1999, for air freight;
3. the UAE Land Transport Law and Commercial Transactions Law, for inland transport; and
4. the UAE Civil Code (Federal Law No. 5 of 1985), for all contractual obligations and disputes.

3.2 Where any mandatory international convention or mandatory provision of UAE law applies to a shipment, that convention or provision shall prevail to the extent of any inconsistency with these Terms.

3.3 Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.

4. Scope of services

4.1 The Company provides transport logistics for vehicles by air, sea and land from the UAE to international destinations. The Services may include customs clearance, documentation, warehousing, inspection coordination, loading and delivery.

4.2 The Company acts as a freight broker and logistics coordinator. Where the Company arranges carriage, warehousing or clearance through Third-Party Providers, it does so as the Customer's agent in arranging such services, and not as the carrier or warehouse operator.

4.3 The Company may refuse, suspend, cancel, re-route or delay a shipment, without liability to the Customer, in the event of legal or regulatory non-compliance, safety or security concerns, incomplete Documentation, sanctions exposure or unpaid dues.

5. Customer responsibilities

5.1 The Customer shall:

1. provide accurate, complete and timely Documentation as required under UAE law and the laws of the destination and transit countries, and warrants the truth and accuracy of all such Documentation;
2. ensure that the Vehicle is legally owned, free of any lien, finance, fine or encumbrance, and lawfully exportable;
3. ensure that the Vehicle is in a condition suitable for international transport;
4. remove all personal effects, and declare in writing any non-standard, hazardous or restricted items in or with the Vehicle;
5. comply with all applicable UAE and international sanctions, embargoes, prohibitions and customs restrictions; and
6. pay all fees, charges and dues in full on the dates invoiced.

5.2 The Customer loads any personal effects entirely at its own risk. The Company does not inventory, inspect, verify, insure or accept responsibility for personal belongings placed inside the Vehicle, whether declared or undeclared, and shall not be liable for the theft, loss or customs seizure of, or damage to, any such belongings. The Customer shall remain responsible for any fine, penalty or delay arising from undeclared or prohibited items.

5.3 Any inaccuracy, omission, delay or non-compliance by the Customer that results in delay, penalty, seizure, fine, demurrage, storage, re-routing or cancellation shall be at the Customer's sole cost and risk, and the Company shall bear no liability for such outcomes.

6. Vehicle condition at collection

6.1 Unless otherwise recorded in the Company's inspection report, photographs or collection receipt, the Vehicle shall be deemed to have been collected with ordinary wear and tear and existing cosmetic imperfections, and in mechanically operable condition.

6.2 The Customer acknowledges that minor chips, scratches, dents, stone marks, paint defects, wheel marks, interior wear and age-related deterioration may exist before collection. Any claim relating to pre-existing damage or to wear and tear is excluded.

6.3 The Company's collection records, where taken, shall be the agreed reference for the Vehicle's condition at handover.

7. Third-party engagement and liability

7.1 The Company may engage Third-Party Providers for handling, carriage, warehousing, inspection and clearance, on the standard terms and conditions of those providers.

7.2 The Company shall not be responsible for the acts, omissions, negligence, delays or defaults of any Third-Party Provider, except to the extent that such liability cannot lawfully be excluded under applicable UAE law. Where recovery is permitted by law, any liability of the Company shall be limited to the amount actually recoverable by the Company from the relevant Third-Party Provider.

7.3 As a courtesy and without assuming liability, the Company may assist in forwarding a claim to the relevant Third-Party Provider, but does not guarantee any outcome.

8. Insurance coverage

8.1 Insurance is not included in any Service unless it has been expressly requested by the Customer in writing and confirmed in writing by the Company, and the applicable premium has been paid in full in advance.

8.2 Where arranged, insurance is provided by approved insurers licensed in the UAE and is subject entirely to the terms, exclusions, deductibles and conditions of the relevant policy. The Company is not the insurer and shall not be liable for the conduct, solvency or claims decisions of any insurer.

8.3 In the absence of confirmed and paid insurance, the Customer assumes all risk of loss of, damage to, theft of or deterioration of the Vehicle from the moment of collection until final delivery.

9. Limitations of liability

9.1 To the maximum extent permitted by UAE law, the Company shall not be liable for any loss, delay, damage, cost or failure to perform arising out of or in connection with:

1. force majeure events, including weather, natural disaster, fire, pandemic, political unrest, war, terrorism, civil disturbance, port congestion, carrier or airline disruption, or strikes;
2. the acts, omissions, decisions, inspections, seizures or delays of any government, customs, port or regulatory authority;
3. pre-existing Vehicle conditions, including mechanical, electrical, structural or cosmetic defects, fluid leakage, battery drainage, or fragile or non-standard components;
4. the acts or omissions of any Third-Party Provider, or any period during which the Vehicle is in the possession or control of a Third-Party Provider; or
5. inaccurate, incomplete or late Documentation or instructions from the Customer.

9.2 Save where insurance has been arranged and paid for, and subject to any mandatory international convention or mandatory provision of UAE law, the Company's total aggregate liability for any and all claims arising from a shipment shall not exceed the total freight charges actually paid by the Customer for that shipment.

9.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability arising from the Company's gross negligence or wilful misconduct.

9.4 The Company shall in no circumstances be liable for indirect, incidental, special, punitive or consequential damages, including loss of profit, loss of use, diminution in value or loss of opportunity, whether or not foreseeable.

10. Transit times and schedules

10.1 All transit times, estimated arrival dates, sailing schedules, flight schedules, customs clearance times and delivery dates are estimates only and are not guaranteed.

10.2 The Company shall not be liable for any delay arising from operational requirements, customs examination, port or terminal congestion, weather, mechanical or vessel issues, airline or shipping-line schedule changes, strikes or any other event beyond its reasonable control.

10.3 No delay shall entitle the Customer to cancel, withhold payment or claim compensation.

11. Customs duties, taxes and destination charges

11.1 Unless expressly agreed otherwise in writing, all import duties, VAT, GST, customs taxes, environmental levies, inspection fees, registration costs, port charges, destination handling charges, demurrage and governmental fees at origin, in transit or at destination shall be the sole responsibility of the Customer.

11.2 The Company's quotation covers only the Services expressly stated in it and excludes all such third-party and governmental charges unless itemised in writing.

12. Claims process

12.1 The Customer shall notify any claim in writing within seven (7) calendar days of delivery or, where the Vehicle is not delivered, within seven (7) calendar days of the date on which the Customer became, or should reasonably have become, aware of the relevant event.

12.2 Any claim not notified within this period shall be waived and time-barred to the fullest extent permitted by law.

12.3 A valid claim shall be supported by the delivery inspection report, dated photographs and a written account of the loss or damage. Claims not supported by such evidence shall not be considered.

12.4 Where a Third-Party Provider is involved, the Company may assist in forwarding the claim but assumes no liability for, and gives no guarantee as to, its outcome.

12.5 The submission of a claim shall not entitle the Customer to withhold, set off or delay payment of any sum due to the Company.

13. Refund & cancellation policy

13.1 A cancellation requested within 24 hours of booking acceptance may be eligible for a refund, less an Administration Fee of USD 250, provided that no Third-Party Provider services have been engaged.

13.2 Urgent bookings, and bookings involving confirmed shipping-line or airline contracts, shall be subject to the applicable cancellation or penalty charges of those providers plus an Administration Fee of USD 250.

13.3 Where the Vehicle has been collected and moved to a warehouse, the applicable trip and transport charges and an Administration Fee of USD 250 shall apply.

13.4 No refund shall be available once export processing, document issuance, customs clearance or carriage has commenced.

13.5 The Customer shall remain liable for all non-refundable Third-Party Provider fees incurred on the Customer's behalf, regardless of cancellation.

14. Sanctions and compliance

14.1 The Company may refuse, suspend or terminate any Service where it reasonably believes that the shipment, the Vehicle, the Customer or any related party may breach international sanctions, export-control laws, anti-money-laundering regulations or any governmental restriction.

14.2 The Customer warrants that it, the Vehicle and all beneficial owners are not subject to any such sanction or restriction, and shall indemnify the Company against any loss, penalty or cost arising from a breach of this warranty.

14.3 Any sums paid in respect of a shipment refused on these grounds shall be subject to the deduction of all costs and charges already incurred.

15. Electronic communications

15.1 The Customer agrees that instructions, approvals, quotations, invoices, acknowledgements and contractual communications exchanged by email, WhatsApp, SMS or other electronic platforms constitute legally valid communications on which the Company may rely.

15.2 The Customer shall be responsible for the security of its own accounts and devices used for such communications.

16. Currency, tariffs and quotation validity

16.1 Freight quotations are based on the exchange rates, carrier tariffs, fuel surcharges and governmental charges applicable on the date of quotation.

16.2 The Company may revise a quotation before booking confirmation where any of these costs increases materially.

16.3 Once a booking has been confirmed and accepted, the agreed price shall stand, save for third-party or governmental charges expressly stated to be payable at cost.

17. Automatic acceptance of terms

17.1 By submitting a booking, making any payment (in part or in full) or engaging the Company in any written or digital form, the Customer shall be deemed to have read, understood and accepted these Terms in full. These Terms are legally binding without any further signature or written confirmation.

18. Updates to terms

18.1 The Company may amend these Terms at any time. Amended Terms shall be published on the Website and shall apply to all bookings made after the date of publication. The Customer shall be responsible for reviewing the current Terms before each booking.

19. General provisions

19.1 Additional charges. Any additional charges raised at the origin port, a transhipment point or the destination by shipping lines, airlines, ports, customs or freight operators (including demurrage, detention, storage, inspection and handling) shall be billed directly to, and payable by, the Customer.

19.2 Indemnity. The Customer shall indemnify and hold the Company harmless against all claims, fines, penalties, duties, losses, costs and expenses (including legal costs) arising from the Customer's breach of these Terms, inaccurate Documentation, unlawful or non-compliant cargo, or any third-party claim relating to the shipment.

19.3 Force majeure. The Company shall not be liable for any delay or failure to perform caused by events beyond its reasonable control.

19.4 No waiver. Any failure by the Company to enforce any provision shall not constitute a waiver of that or any other provision.

19.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.6 Entire agreement. These Terms constitute the entire agreement between the parties and supersede all prior communications, representations and understandings. No verbal statement, representation, estimate, marketing material or employee communication shall vary these Terms unless expressly agreed in writing by an authorised director of the Company.

20. Mode-specific conditions

20.1 Air freight. Air freight shipments are subject to airline operational requirements, including palletisation, aircraft weight and dimension restrictions, security screening, dangerous-goods regulations and flight substitutions. The Company shall not be liable for operational changes, restrictions or refusals imposed by airlines.

20.2 Sea freight. The Company shall not be liable for damage arising from vessel movement, sea conditions, condensation, salt exposure, container sweating or the shifting of cargo caused by force majeure or carrier handling, except to the extent caused solely by the Company's proven negligence.

20.3 Land transport. Road transport is subject to traffic conditions, border procedures, weather, governmental inspections and road restrictions. All delivery dates for road transport are estimates only and are not guaranteed.

21. Carnet de Passage service

21.1 The Company facilitates Carnet de Passage en Douane ("CPD") documentation through authorised authorities, such as ATCUAE, for Customers intending to drive their Vehicles temporarily across international borders.

21.2 The Customer shall be solely responsible for providing accurate Documentation and for complying with all road traffic, insurance and customs laws of every country visited.

21.3 The CPD service is subject to approval by national and international authorities. The Company acts only as a facilitator and shall not be liable for any rejection, delay, condition or revocation of issuance.

21.4 The Customer shall pay all Carnet deposits, processing charges and government fees in accordance with ATCUAE regulations.

21.5 Failure to re-import the Vehicle, or to return or discharge the Carnet, as required by foreign or UAE authorities may result in the forfeiture of deposits, claims, customs duties and penalties. The Customer shall bear full and sole responsibility for these and shall indemnify the Company against them.

22. Pre-purchase car inspection service

22.1 The Company offers visual and technical vehicle inspections on behalf of buyers assessing a vehicle located in the UAE.

22.2 An inspection is a non-invasive visual assessment only. It is not a mechanical warranty, a guarantee of future performance, or a confirmation of accident history, flood history, odometer accuracy, title authenticity or legal ownership.

22.3 The scope of an inspection covers observable body condition, paint, interior, and basic engine and underbody checks. It excludes road testing, disassembly, diagnostic scanning and mechanical certification unless expressly agreed in writing.

22.4 Reports reflect only the observable condition and the information available at the time of inspection. The Company shall not be liable for latent, hidden or subsequently arising defects, nor for the accuracy of information provided by the seller.

22.5 Inspection reports are advisory only and do not constitute a warranty, guarantee or representation as to the vehicle's quality, roadworthiness, history or authenticity. The Customer's decision to purchase is made entirely at the Customer's own risk.

22.6 Full payment is required before an inspection is scheduled. Inspection slots are subject to availability and the cooperation of the seller.

23. Warehouse storage service

23.1 Vehicles delivered to the Company's facility in preparation for export shall receive 7 calendar days of complimentary storage from the date of delivery to the warehouse, provided that the Vehicle is ready for shipping.

23.2 From Day 8, a storage fee of USD 25 per day shall apply until the Vehicle is shipped or collected.

23.3 Where a Vehicle has arrived at its destination or is otherwise available for collection, and the Customer fails to collect it within 72 hours of notification of its availability (except where prevented by customs or governmental procedures), all storage, detention, parking, demurrage, handling and related charges shall be borne by the Customer.

23.4 The facility provides secure storage with 24/7 surveillance. Optional services (trickle charging, car covers and periodic starts) are available on request at additional cost. The Company does not guarantee against, and shall not be liable for, deterioration arising from storage, including battery drainage, flat-spotting, fluid issues or environmental effects, unless covered by a separate written service agreement.

23.5 Any Vehicle that remains uncollected for more than thirty (30) days after written notice may be treated as abandoned, and the Company may exercise all rights available under applicable UAE law to recover outstanding charges, including the sale of the Vehicle where legally permitted.

23.6 All charges shall be paid in full before any Vehicle is released. The Company may retain possession of the Vehicle until full payment is received.

24. Mechanical failure, leakage and in-transit defects

24.1 The Customer warrants that the Vehicle is mechanically sound, free of leaks and fit for international transport at the time of collection.

24.2 If, at any point during handling or movement by air, sea or land, the Vehicle develops or is found to have any mechanical failure, fluid leakage (including fuel, oil, coolant, brake or hydraulic fluid), electrical fault or any condition that renders it unsafe, non-compliant with carrier or port requirements, or a risk to the vessel, aircraft, vehicle, cargo or personnel, the Company and/or the relevant carrier may immediately halt, suspend or remove the Vehicle from the shipment without liability to the Customer.

24.3 All resulting costs, including but not limited to de-stuffing, re-handling, storage, transport to and from a repair facility, the repair or rectification work itself, re-inspection and the re-booking of carriage, shall be billed directly to and payable by the Customer, together with a Company service and coordination charge of USD 250.

24.4 The Vehicle shall not be re-introduced to the shipping process until it has been rectified to the satisfaction of the Company and the relevant carrier, and until all related charges, including the USD 250 service charge, have been paid in full.

24.5 The Company shall not be liable for any delay, missed sailing or flight, demurrage or consequential cost arising from such failure, leakage or defect, all of which shall be at the Customer's risk.

25. Payment terms and conditions

25.1 By submitting a booking or payment, the Customer agrees to the provisions of this Section 25.

25.2 Accepted payment methods. The Company accepts:

1. credit and debit cards: Visa, Mastercard and other UAE-authorised networks;
2. bank transfer to the Company's designated UAE business account; and
3. cash, in AED only and within UAE legal limits.

25.3 Timing and finality of payment. Payment shall be made in full before dispatch, customs or delivery, unless otherwise agreed in writing. Upon completion of the contracted Service, the Service shall be deemed satisfactorily performed and accepted, save for any valid claim properly notified under Section 12.

25.4 Refunds. No refund shall be due once a Vehicle has shipped or a Service has been completed, save as expressly provided in Section 13. Any overpayment shall be returned as a credit note valid for 12 months.

25.5 Credit card payments and disputed charges. All card payments are processed for Services duly arranged and rendered. Where the Customer initiates a chargeback or payment reversal in respect of Services properly provided, the Customer shall remain fully liable for the underlying sums together with all associated costs, and the Company may recover those amounts and pursue all available legal remedies for any unjustified or fraudulent chargeback.

25.6 Outstanding sums, set-off and lien.

1. All sums are due without deduction, set-off or withholding.
2. The Company shall have a general and particular lien over any Vehicle, documents, cargo or property in its possession for all outstanding sums owed by the Customer, whether relating to the current shipment or any previous transaction, and may retain or, where legally permitted, sell such property in accordance with applicable UAE law to recover those sums.
3. The Company may apply any payment received against any outstanding balance owed by the Customer, and may withhold the release of any Vehicle or document until all sums have been paid in full.

25.7 Enforceability. Sections 1 to 25 are binding upon booking confirmation, payment (in part or in full) or any written or digital engagement with the Company. No separately signed agreement is required. These Terms are governed by UAE law and subject to the exclusive jurisdiction of the Dubai courts. The Customer agrees to comply with all applicable UAE financial, transport and commercial regulations.